Comments on: Building A Learning Organisation

By: JTRaceFan

JTRaceFan — Sat, 13 Jun 2009 12:49:59 +0000

Repeating the same questions is an excellent method of achieving quality. It is called "auditing". You audit the organization's ability to follow the defined processes.
References :

By: mane

mane — Sat, 13 Jun 2009 12:47:59 +0000

yes its possible only through sincerity, hardwork, overall efficiency of the system………not to forget strong ethics
References :

By: rustskipper

rustskipper — Sat, 13 Jun 2009 12:45:59 +0000

Hey Michael,

Quality is a measure of various criteria. You can achieve various levels of Quality, depending on your criteria limits.

If you strive for zero defects, you will define a process by which you will work toward that by analysis of defects that occur, and implementing process to avoid that type of defect, or eliminate it's occurance.
References :
http://www.juran.com/
http://search.yahoo.com/search;_ylt=A0geuq.PUGdF8GkBm4VXNyoA?p=quality&ei=UTF-8&fr=my-vert-web-top&x=wrt

By: paladin

paladin — Sat, 13 Jun 2009 07:43:21 +0000

How is quality possible ?
You need an infrastructure that constantly searches for flaws in argument.
Do you have such an infrastructure ?
It is very improbable that you possess such an infrastructure.

Your organization can be destroyed in an instant.
The fact that it’s been doing good quality work for years is no guarantee that it can’t be destroyed in an instant.

Just one example.
Obvious risk in a move to a new building. Quite possible nothing will work.
Temptation for staff to temporarily cover up.
Then the organisation learns that it cannot restore the original quality.
Cover up then becomes official policy.

I wonder how prevalent this phenomenon is.